Avaya Aura® Contact Center Solution Design : 33810X

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) The executive summary section of the proposal highlights the solution features.
C) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D) Avaya can deliver what has been promised.

2. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

3. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Callback Assist
B) Avaya IX ™M Workspaces
C) Avaya Agent Desktop
D) Avaya IX ™ Workplace

4. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What Is the IVR name?
B) What are the customer support pain points?
C) What are the agent performance reporting requirements?
D) Which system support click-to-call from the web?
E) What is the percentage of customer support Issues that are resolved In one call?

5. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Multimedia Messaging
B) Context Store Snap-In
C) Co-browse Snap-In
D) Messaging (AAM)

Solutions: