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Apple Desktop Service Certification Sample Questions:

1. Why is a systematic troubleshooting approach useful?

A) It verifies all operating system components are functioning.
B) It gives you precise guidelines for what to charge for repairs.
C) It works when inspiration or experience fails.
D) It provides a telephone support system to help you resolve all issues.

2. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for an iMac G5 (iSight)?

A) Hard Drive
B) Logic Board
C) SDRAM
D) Speaker
E) Power Cable
F) Power Supply

3. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) The cursor is frozen and the system is unresponsive.
B) You may hear fan or drive noise
C) You don't hear a startup chime
D) You can't connect to the Internet
E) The power button or power indicator lights up

4. When would you want to force an application to launch using Rosetta?

A) You want to run a Universal Binary application on a PowerPC-based Mac.
B) You want to run an Intel-native application on a PowerPC-based Mac.
C) You want to run a PowerPC-native application on an Intel-based Mac.
D) You want to run a Universal Binary application with PowerPC plug-ins on an Intel-based Mac.

5. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE

A) Network / Internet connectivity issues
B) USB and/or FireWire port(s) do not function
C) Computer does not sleep / wake from sleep
D) Computer does not turn on
E) Cursor is unresponsive in Finder

Solutions: